Contact Us

Thank you for choosing homyven!

We appreciate your visit and are always glad to hear from our customers. Whether you have questions about our products, need help with an order, or would like more information about our store policies, our customer support team is here to assist.

At homyven, we believe that good customer service starts with clear communication and helpful support. We welcome your questions, comments, and feedback.

How Can We Help You?

1. Product Questions

Would you like to know more about a product before making a purchase?

If you need additional information about product features, specifications, available options, or other product details, please feel free to contact us.

We will do our best to provide the information you need to make an informed purchasing decision.

2. Order Support

If you have questions about an existing order, need assistance with your purchase details, or wish to request an order change or cancellation, please get in touch with us.

Please include your order number when contacting us so we can identify your purchase more easily.

Order changes and cancellations may depend on the current processing or shipping status.

3. Shipping and Delivery Inquiries

For questions about shipping arrangements, delivery progress, tracking information, or unexpected shipping delays, our customer support team can help review the available information.

When contacting us about a delivery issue, please provide your order number and tracking number, if available.

4. Returns and Refunds

If you would like to request a return, exchange, or refund, please contact our customer support team before sending any product back.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please let us know so we can review the situation and explain the appropriate next steps.

All return and refund requests are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

5. General Questions and Feedback

We welcome all comments and suggestions regarding your experience with homyven.

Whether you have a general question about our store or would like to share feedback about our services, we appreciate hearing from you.

Your feedback helps us identify opportunities to improve our website and customer experience.

Contact Information

For customer assistance and general inquiries, please use the following contact details:

Brand Name: homyven

Legal Company Name: Tongling Fanglai Trading Co., Ltd.

Customer Support Email: service@homyven.com

Phone: +86 562 2551060

Business Address: No.14, Louzhuang Group, Shuangfeng Village, Yutan Town, Zongyang County, Tongling City, Anhui Province, China

Information to Include When Contacting Us

To help us understand and handle your inquiry more efficiently, we recommend including the following information when applicable:

Your full name.
Your order number.
The email address used when placing your order.
A clear description of your question or concern.
Relevant photographs, if your inquiry involves a damaged, defective, or incorrect product.

Providing these details can help us locate your order and review your request.

Important Return Information

If you need to return a product, please contact us before arranging the shipment.

Once your return request has been reviewed, we will provide the applicable return instructions and destination.

Please note that the business address listed above is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to this business address unless our customer support team has specifically confirmed that it is the correct return destination.

We're Happy to Hear From You

At homyven, we value every customer interaction and strive to make communication as straightforward as possible.

Thank you for taking the time to contact us. We appreciate your trust and look forward to assisting you with your shopping experience.