FAQ

Welcome to homyven!

We appreciate your interest in our store. To make your shopping experience easier, we have prepared answers to some frequently asked questions about our products, orders, shipping, returns, and refunds.

If you need additional assistance, our customer support team will be happy to help.

1. Where Do You Ship?

Our current shipping zone covers the United States under North America.

Available delivery options depend on your shipping address and the shipping destinations supported by our online store.

Please enter your complete delivery address during checkout to confirm whether shipping is available to your location.

2. What Shipping Options Do You Offer?

We currently provide two shipping options for eligible orders within the United States.

Free Standard Shipping

• Shipping Fee: Free

• Minimum Order Value: $39.00

• Estimated Delivery Time: 10–15 business days

Free Standard Shipping is available for eligible orders totaling $39.00 or more.

Standard Shipping

• Shipping Fee: $3.99

• Eligible Order Value: $0.00–$38.99

• Estimated Delivery Time: 10–15 business days

For eligible orders between $0.00 and $38.99, a Standard Shipping fee of $3.99 applies.

The applicable shipping method and final shipping cost will be displayed at checkout before you complete your purchase.

3. How Long Will My Order Take to Arrive?

Our current estimated delivery timeframes are:

• Free Standard Shipping: 10–15 business days.

• Standard Shipping: 10–15 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation disruptions, and other circumstances beyond our reasonable control.

4. Can I Modify or Cancel My Order?

If you need to modify or cancel an order, please contact our customer support team as soon as possible after placing it.

Email: service@homyven.com

We will check your order status and let you know whether the requested change or cancellation can be accommodated.

Please note that changes may not be possible once an order has entered processing or has already been shipped.

Any applicable statutory cancellation rights remain unaffected.

5. Can I Update My Shipping Address After Ordering?

If you notice an error in your shipping address, please contact us as soon as possible.

We will review your order status and determine whether the address can still be updated.

Address changes cannot be guaranteed once an order has entered processing or shipment.

To avoid delivery problems, please carefully check your recipient name, street address, city, state, ZIP code, and contact details before completing checkout.

6. How Can I Track My Order?

Once your order has been dispatched and tracking information is available, the relevant shipping details may be provided through our available order notification system or by email.

Please allow some time for tracking information to appear or update after shipment.

If you cannot locate your tracking details or have questions about your delivery, please contact us with your order number.

Email: service@homyven.com

7. What Is Your Return Policy?

Our return eligibility requirements, procedures, and applicable conditions are explained in our Return & Refund Policy.

If you wish to return a product, please contact our customer support team before sending it back.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us so we can review the situation and explain the appropriate next steps.

All return requests are handled in accordance with our published policy and applicable consumer protection laws.

8. Who Is Responsible for Return Shipping Costs?

Return shipping costs depend on the reason for the return, the circumstances of the order, and applicable law.

For returns requested for personal reasons, customers may be responsible for return shipping costs where permitted by applicable law.

If a product arrives damaged, defective, or incorrect, please contact our customer support team before arranging a return.

We will review the situation and explain the applicable procedure.

9. What Should I Do If My Product Arrives Damaged or Incorrect?

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Photos of the product and packaging, if available.

After reviewing the information, we will explain the appropriate next steps.

Depending on the circumstances and applicable law, available remedies may include a replacement, return, refund, or another appropriate resolution.

Email: service@homyven.com

Please contact us before returning the item.

10. How Are Refunds Processed?

Once a refund request has been reviewed and approved, we will initiate the refund process in accordance with our Return & Refund Policy and applicable law.

Refunds are generally issued to the original payment method, subject to the procedures of the relevant payment provider.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have questions about an existing refund, please contact us with your order number.

Email: service@homyven.com

11. What Happens If My Package Is Delayed?

If your package has not arrived within the estimated delivery timeframe, or your tracking information indicates an unexpected delay, please contact our customer support team.

Please include your order number and tracking number, if available, so we can review the available shipping information.

We will check the circumstances and explain the appropriate next steps.

If an order cannot be shipped within the applicable promised timeframe, we will provide the required notice and available options in accordance with applicable law.

12. Where Should I Send a Returned Product?

Please contact our customer support team before arranging any return shipment.

If your return request is accepted, we will provide the appropriate return instructions and destination.

Please do not send returned products before receiving instructions from our customer support team.

Our business address is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

Email: service@homyven.com

13. How Can I Contact homyven?

If you have questions about our products, orders, shipping, returns, refunds, or other store-related matters, please contact us using the following information.

Brand Name: homyven

Legal Company Name: Tongling Fanglai Trading Co., Ltd.

Customer Support Email: service@homyven.com

Phone: +86 562 2551060

Business Address: No.14, Louzhuang Group, Shuangfeng Village, Yutan Town, Zongyang County, Tongling City, Anhui Province, China

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for choosing homyven. We appreciate your trust and look forward to making your shopping experience convenient and enjoyable!