Shipping Policy

Last Updated: October 30, 2026

Thank you for shopping with homyven!

We appreciate your trust and aim to make the delivery process as clear and convenient as possible.

This Shipping Policy explains our shipping destinations, available delivery methods, shipping charges, estimated delivery times, order processing, tracking information, and procedures for handling delivery-related concerns.

Please review this policy before completing your purchase.

1. Shipping Destinations

Our current shipping zone covers the United States under North America.

Shipping availability depends on your delivery address and the shipping options supported by our online store.

Please enter your complete shipping address during checkout to confirm whether delivery is available to your location.

Before submitting your order, please make sure that all shipping information is accurate and complete.

2. Shipping Methods and Fees

We currently offer the following shipping options for eligible orders within the United States.

Free Standard Shipping

  • Shipping Fee: Free

  • Minimum Order Value: $39.00

  • Estimated Delivery Time: 10–15 business days

Free Standard Shipping is available for eligible orders totaling $39.00 or more.

Standard Shipping

  • Shipping Fee: $3.99

  • Eligible Order Value: $0.00–$38.99

  • Estimated Delivery Time: 10–15 business days

For eligible orders between $0.00 and $38.99, a Standard Shipping fee of $3.99 applies.

The applicable shipping method and final shipping cost will be displayed at checkout before you complete your purchase.

3. Order Processing

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Please note that the estimated delivery times stated in this policy refer to the shipping and delivery period and do not necessarily include the time required to process and prepare an order before dispatch.

We will make reasonable efforts to process orders and arrange shipment in a timely manner.

4. Estimated Delivery Times

Our current estimated delivery timeframes are:

  • Free Standard Shipping: 10–15 business days.

  • Standard Shipping: 10–15 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can review the available shipping information.

5. Shipping Confirmation and Tracking

Once your order has been dispatched and tracking information is available, the relevant shipping details may be provided through our available order notification system or by email.

Please allow some time for tracking information to become available or update after shipment.

If you cannot locate your tracking information, notice an unexpected delivery delay, or have questions about your package, please contact us with your order number and tracking number, if available.

Customer Support Email: service@homyven.com

We will review the available information and provide assistance regarding your shipment.

6. Shipping Address Changes

If you discover an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We will review your order status and determine whether the requested address change can be accommodated.

Please note that address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Before completing checkout, please carefully verify the following information:

  • Recipient's full name.

  • Street address.

  • City and state.

  • ZIP code.

  • Contact information.

If incorrect or incomplete shipping information causes a delivery issue, we will review the circumstances and explain the available options.

7. Delayed or Missing Packages

If your package has not arrived within the estimated delivery timeframe, or your tracking information indicates an unexpected delay, please contact our customer support team.

To help us review the issue, please provide:

  • Your order number.

  • The email address used when placing your order.

  • Your tracking number, if available.

  • A brief description of the delivery concern.

We will review the available information and explain the appropriate next steps.

Please note that tracking updates may occasionally be delayed while the shipping carrier processes your package.

If we cannot ship an order within the applicable promised timeframe, we will provide the required notice and available options in accordance with applicable law.

8. Undeliverable or Returned Packages

A package may become undeliverable because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, or other delivery-related circumstances.

If your tracking information indicates that a package is undeliverable or has been returned to the sender, please contact our customer support team.

We will review the available shipping information and explain the next steps.

Any additional shipping arrangements, costs, or refund adjustments will be assessed according to the circumstances, our applicable policies, and applicable law.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Photos of the product and packaging, if available.

We will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable law, available remedies may include a replacement, return, refund, or another appropriate resolution.

Returns and refunds will be handled in accordance with our Return & Refund Policy and applicable law.

Email: service@homyven.com

Please contact us before returning any product so we can provide the appropriate instructions.

10. Returns and Return Shipping

If you wish to return a product, please contact our customer support team before sending it back.

If your return request is approved, we will provide the applicable return instructions and destination.

Please do not send returned products before receiving instructions from our customer support team.

The business address listed in our Contact Information is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

For further information about return eligibility, return shipping costs, and refund procedures, please review our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, delivery, tracking information, or an existing order, please contact us using the information below.

Brand Name: homyven

Legal Company Name: Tongling Fanglai Trading Co., Ltd.

Customer Support Email: service@homyven.com

Phone: +86 562 2551060

Business Address: No.14, Louzhuang Group, Shuangfeng Village, Yutan Town, Zongyang County, Tongling City, Anhui Province, China

When contacting us about a shipment, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, services, or applicable legal requirements.

The revised version will be published on this page with an updated Last Updated date.

Any changes will be applied in accordance with applicable law and will not unlawfully restrict existing customer rights.

Thank you for choosing homyven. We appreciate your trust and look forward to providing you with a convenient shopping experience.