Terms of Service

Last Updated: October 30, 2026

Welcome to homyven!

These Terms of Service ("Terms") govern your access to and use of the homyven website, online store, and related services.

Our online store is operated by Tongling Fanglai Trading Co., Ltd. Throughout these Terms, the words "we," "us," and "our" refer to homyven and its operating company. The words "you" and "your" refer to any person accessing our website or using our services.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms and the applicable policies referenced herein. If you do not agree to these Terms, please discontinue using our website.

Nothing in these Terms is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable law.

1. Use of Our Website

You may use our website and related services only for lawful purposes and in accordance with these Terms.

When using our website, you agree not to:

Use our website for any unlawful, fraudulent, or unauthorized purpose.
Violate any applicable laws or regulations.
Provide false, misleading, or inaccurate information when placing an order or contacting us.
Interfere with the security, functionality, or normal operation of our website.
Attempt to gain unauthorized access to our website, systems, or other users' information.
Upload or transmit malicious software, harmful code, or other material that could damage our website or services.
Copy, misuse, reproduce, or commercially exploit our website content without appropriate authorization.
Infringe upon the intellectual property or other legal rights of any person or business.

We may take reasonable measures to protect our website, customers, and business when we identify suspected fraud, security threats, or violations of these Terms, subject to applicable law.

2. Eligibility and Customer Information

By using our website or placing an order, you confirm that you are legally capable of entering into the relevant transaction under applicable law.

You agree to provide accurate, complete, and current information when making a purchase, creating an account, or contacting us.

Please ensure that your name, email address, billing information, shipping address, and other required details are correct.

If any information changes after you place an order, please contact our customer support team as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

You are responsible for reviewing the information you provide before completing a purchase.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, and other product information as accurately as possible.

However, the appearance of a product on your device may differ slightly from the actual product because of screen settings, lighting, photography, or other factors.

Although we aim to keep product information accurate and up to date, occasional errors or omissions may occur.

If we discover a material error affecting a purchase, we will review the situation and take appropriate action in accordance with applicable law.

Product availability may change from time to time. If a product becomes unavailable after an order is placed, we will contact you when appropriate and address the situation in accordance with applicable law.

If you have questions about a product before purchasing, please contact our customer support team.

4. Prices, Promotions, and Payment

Product prices are displayed on the relevant product pages and during checkout.

Applicable shipping charges, taxes, discounts, and other disclosed costs will be presented during the purchase process, as applicable.

Please review the final order total before submitting your order.

We may offer promotional codes, discounts, or special offers from time to time. Any specific conditions associated with an offer will apply to that offer.

Available payment methods are displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by Shopify or third-party payment providers and is subject to their applicable terms and procedures.

If a payment is declined or cannot be processed, we may be unable to complete or ship the order until the issue is resolved.

If a material pricing or technical error occurs, we will review the affected order and handle any necessary correction, cancellation, or refund in accordance with applicable law.

5. Orders and Order Acceptance

Submitting an order constitutes a request to purchase the selected products under the conditions displayed during checkout.

After receiving your order, we may send an order confirmation or other notification. An acknowledgment that your order has been received does not necessarily mean that the order has been finally accepted.

Order acceptance, contract formation, and any applicable cancellation rights will be determined by the circumstances of the transaction and applicable law.

We may review orders when reasonably necessary, including where payment cannot be verified, product availability is uncertain, information appears inaccurate, or fraudulent activity is suspected.

If we cannot fulfill an order, we will notify you when appropriate.

If payment has been collected for an order that cannot be fulfilled, any required refund will be handled in accordance with applicable law.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Customer Support Email: service@homyven.com

We will review the order status and determine whether the requested change or cancellation can be accommodated.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible through our standard order process.

If an order cannot be canceled before shipment, you may refer to our Return & Refund Policy for information about the applicable return procedures.

If an order cannot be fulfilled or is canceled in circumstances requiring a refund, we will handle the refund in accordance with applicable law.

Nothing in this section limits any cancellation, refund, or other rights available to you under applicable law.

7. Shipping and Delivery

We currently offer shipping to eligible addresses within the United States.

Our available shipping options are as follows:

Standard Shipping

Shipping Fee: $3.99.
Eligible Order Value: $0.00–$38.99.
Estimated Delivery Time: 10–15 business days.

Free Standard Shipping

Shipping Fee: Free.
Minimum Order Value: $39.00.
Estimated Delivery Time: 10–15 business days.

Orders totaling $39.00 or more qualify for Free Standard Shipping, subject to the conditions displayed at checkout.

The shipping methods, applicable charges, and eligibility shown at checkout determine the available options for your specific order.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary because of order processing, carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances.

For additional information, please review our Shipping Policy.

If an order cannot be shipped within the applicable promised timeframe, we will provide the required notice and available options in accordance with applicable law.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy and applicable law.

If you wish to return an item, please contact our customer support team before sending it back. We will provide instructions regarding the applicable return procedure and return destination.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us so that we can review the issue and explain the available options.

Any applicable return shipping costs, refund eligibility requirements, and refund processing procedures are described in our Return & Refund Policy.

Nothing in these Terms or our other policies is intended to unlawfully restrict your rights concerning defective products, incorrect orders, or other matters governed by applicable law.

9. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, photographs, product descriptions, page layouts, and design elements, is owned by us, licensed to us, or used with appropriate authorization.

You may access and use this content for personal, non-commercial shopping purposes.

Except where permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use our website content without prior authorization.

Nothing in these Terms transfers ownership of intellectual property rights to you.

10. Third-Party Services and Links

Our website may use third-party services to support functions such as payment processing, website hosting, analytics, security, and order fulfillment.

Our website may also contain links to third-party websites for convenience or informational purposes.

Third-party services and websites may be governed by their own terms, privacy policies, and other conditions. We encourage you to review those terms before using the relevant services.

We do not control all third-party websites or services and cannot guarantee their availability, accuracy, or practices.

This provision does not exclude any responsibility that cannot lawfully be excluded under applicable law.

11. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

We may process relevant information to manage orders, process payments, arrange delivery, respond to customer inquiries, maintain website security, and carry out other purposes described in our Privacy Policy and permitted by applicable law.

Please review our Privacy Policy for further information about how personal information is collected, used, disclosed, and protected.

12. Website Availability and Changes

We make reasonable efforts to maintain the availability and functionality of our website.

However, access may occasionally be interrupted because of maintenance, technical problems, network issues, or circumstances involving third-party service providers.

We may update website content, product information, features, or services as our business develops.

Any changes will be handled in accordance with applicable law and will not unlawfully affect rights arising from existing purchases.

13. Disclaimers

Our website and its content are provided subject to these Terms and applicable law.

To the extent permitted by law, we do not guarantee uninterrupted or error-free website operation, and we do not warrant that every item of website content will always be complete, current, or free from technical errors.

We make reasonable efforts to provide accurate product information and maintain the proper functioning of our services.

Nothing in these Terms excludes or limits any product guarantee, consumer protection, contractual obligation, or other responsibility that cannot lawfully be excluded or limited.

14. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, subject to our obligations under applicable law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, negligence where liability cannot lawfully be excluded, or any other liability that cannot be limited under applicable law.

Any limitation of liability will apply only to the extent legally permitted and will not remove any rights or remedies available to consumers under applicable law.

15. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of our website or your material violation of these Terms.

This section does not require you to assume responsibility for losses caused by our own unlawful conduct or for any matter for which applicable law does not permit responsibility to be transferred to you.

16. Suspension or Termination

We may restrict or suspend access to certain website functions where reasonably necessary to address fraud, security threats, unlawful activity, or material violations of these Terms.

Any such action will be proportionate to the circumstances and consistent with applicable law.

Suspension or termination of website access does not remove rights or obligations arising from completed purchases or other matters that remain enforceable under applicable law.

17. Changes to These Terms

We may revise these Terms to reflect changes in our business operations, website features, services, or legal requirements.

The updated version will be published on this page with a revised date where appropriate.

Changes will take effect as stated in the updated Terms, subject to applicable law.

Any changes affecting existing orders or established rights will be handled in accordance with applicable law.

We encourage you to review this page periodically to remain informed about our current Terms.

18. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their transactions.

Any dispute arising from the use of our website or a purchase will be addressed in accordance with applicable law.

19. Contact Information

If you have questions about these Terms, our products, your order, shipping, or returns, please contact us using the information below.

Brand Name: homyven

Legal Company Name: Tongling Fanglai Trading Co., Ltd.