Terms of Purchase

Last Updated: October 30, 2026

Thank you for shopping with homyven!

These Terms of Purchase explain the conditions that apply when purchasing products through the homyven online store. They cover product information, pricing, payment, order placement, shipping, cancellations, returns, and refunds.

Our online store is operated by Tongling Fanglai Trading Co., Ltd.

By placing an order through our website, you acknowledge that you have reviewed and agree to these Terms of Purchase, together with our applicable store policies, subject to any rights you may have under applicable law.

Please read these terms carefully before completing your purchase.

1. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on our website are accurate and up to date.

Product appearance may vary slightly depending on screen settings, lighting, photography, or manufacturing variations.

Product availability may change from time to time. If an item becomes unavailable after an order has been placed, we will contact you when appropriate and explain the available options in accordance with applicable law.

If you believe that a product listing contains a material error or that an item received differs significantly from its description, please contact our customer support team.

2. Product Prices and Additional Charges

Product prices are displayed on the relevant product pages and during checkout.

Applicable shipping charges, taxes, discounts, and other disclosed costs will be presented during checkout, as applicable.

Please review the final order total before submitting your order. The amount displayed at checkout will reflect the charges applicable to your purchase based on the information available at that time.

We may update product prices and promotional offers from time to time. Price changes will not retroactively alter an existing order except where a correction or other action is permitted under applicable law.

If a material pricing error occurs, we will review the circumstances and take appropriate action in accordance with applicable law.

3. Payment Methods and Payment Processing

You may pay using the payment methods made available during checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

Payment processing may be handled by Shopify or third-party payment service providers. Payment authorization, processing times, and certain payment-related procedures may depend on the provider and the selected payment method.

If payment is declined, cannot be verified, or is not successfully completed, we may be unable to process or fulfill the order until the issue is resolved.

The applicable payment information and instructions will be displayed during checkout.

4. Order Placement and Acceptance

When you submit an order, you are requesting to purchase the selected products under the conditions displayed during checkout.

After receiving your order, we may send an order acknowledgment or confirmation email. An acknowledgment that your order has been received does not necessarily mean that the order has been finally accepted.

Order acceptance and contract formation will be determined by the circumstances of the transaction, the communications provided to you, and applicable law.

We may need to review an order if there are issues involving payment authorization, product availability, inaccurate information, suspected fraud, or material pricing errors.

If we cannot fulfill an order, we will notify you when appropriate. If payment has already been collected and a refund is required, we will process it in accordance with applicable law.

5. Order Information and Changes

Please carefully review the following information before completing your purchase:

• Product names and quantities.

• Product prices and applicable discounts.

• Shipping method and shipping charges.

• Shipping address and contact information.

• Selected payment method.

• Final order total.

If you discover an error after placing an order, please contact us as soon as possible.

Customer Support Email: service@homyven.com

We will review the order status and determine whether the requested change can be accommodated.

Changes to products, quantities, or shipping addresses cannot be guaranteed once order processing or shipment preparation has begun.

6. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

Email: service@homyven.com

We will review the status of your order and inform you whether cancellation is possible.

If an order has already entered processing or has been shipped, cancellation may no longer be available through our standard order process. In that case, you may refer to our Return & Refund Policy for information about the applicable return procedures.

If an order cannot be fulfilled or is canceled in circumstances requiring a refund, we will handle the refund in accordance with applicable law.

Nothing in this section limits any cancellation or refund rights that may be available to you under applicable law.

7. Shipping Methods, Fees, and Delivery Estimates

We currently offer shipping to eligible addresses within the United States.

The shipping options currently available for eligible orders are as follows:

Free Standard Shipping

• Shipping Fee: Free.

• Minimum Order Value: $39.00.

• Estimated Delivery Time: 10–15 business days.

Orders totaling $39.00 or more qualify for Free Standard Shipping, subject to the applicable checkout conditions.

Standard Shipping

• Shipping Fee: $3.99.

• Eligible Order Value: $0.00–$38.99.

• Estimated Delivery Time: 10–15 business days.

Orders between $0.00 and $38.99 are eligible for Standard Shipping at a fee of $3.99.

Available shipping methods, applicable fees, and eligibility are determined by the shipping options displayed at checkout.

Delivery estimates are not guaranteed arrival dates. Order processing time may be additional to the estimated shipping period.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances.

For additional information, please review our Shipping Policy.

8. Delivery Information and Shipping Addresses

You are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your recipient name, street address, city, state, ZIP code, and other required delivery details before completing checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will determine whether a change can be made based on the order's processing and shipping status.

If a package is delayed, marked as undeliverable, or returned to the sender, please contact our customer support team for assistance.

Any additional delivery arrangements or charges will be reviewed based on the circumstances, our applicable policies, and applicable law.

If an order arrives damaged, defective, incomplete, or different from what you purchased, please contact us so that we can review the issue and explain the appropriate next steps.

9. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy and applicable law.

Return eligibility, applicable conditions, and procedures will be determined according to the relevant policy and the circumstances of the purchase.

For returns requested for personal reasons, products should generally be unused and in their original condition, with original packaging and accessories retained where reasonably available.

To request a return, please contact customer support before sending any item back.

Email: service@homyven.com

For customer-initiated returns, customers may be responsible for return shipping costs where permitted by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and provide appropriate assistance in accordance with our policy and applicable law.

For full details, please review our Return & Refund Policy.

10. Refund Processing

If a return or refund is approved, we will process the refund in accordance with our Return & Refund Policy and applicable law.

Refunds are generally issued to the original payment method used for the purchase, subject to the procedures of the relevant payment provider.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have questions about a refund, please contact customer support with your order number and the email address used when placing the order.

Email: service@homyven.com

11. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Photos of the item and packaging, if available.

After reviewing the information, we will explain the appropriate next steps.

Depending on the circumstances, a remedy may include a replacement, return, refund, or another solution available under applicable law.

Nothing in these Terms limits any rights or remedies available to you under applicable law.

12. Taxes and Other Applicable Charges

Applicable sales taxes and other charges, where required, will be calculated or disclosed during checkout to the extent applicable.

The final amount payable will be displayed before you submit your order.

If any additional charges apply to a particular transaction, the applicable information will be provided where required by law.

13. Privacy and Order Information

Personal information provided during a purchase will be handled in accordance with our Privacy Policy.

We may use relevant information to process payments, manage orders, arrange shipping, provide customer support, prevent fraud, and carry out other purposes described in our Privacy Policy and permitted by applicable law.

Please review our Privacy Policy for more information about how we collect, use, and protect personal information.

14. Changes to These Terms

We may update these Terms of Purchase to reflect changes in our business operations, products, payment arrangements, shipping services, or legal requirements.

The updated version will be published on this page with a revised date where appropriate.

Changes will be applied in accordance with applicable law and will not unlawfully restrict rights arising from existing purchases.

15. Applicable Law and Consumer Rights

These Terms of Purchase are subject to applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer rights or remedies that cannot lawfully be excluded, restricted, or waived.

Any dispute relating to a purchase will be addressed in accordance with applicable law.

16. Contact Information

If you have questions about these Terms of Purchase, product information, payments, orders, shipping, returns, or refunds, please contact us using the information below.

Brand Name: homyven

Legal Company Name: Tongling Fanglai Trading Co., Ltd.

Customer Support Email: service@homyven.com

Business Phone: +86 562 2551060

Business Address:

No.14, Louzhuang Group, Shuangfeng Village, Yutan Town, Zongyang County, Tongling City, Anhui Province, China

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for choosing homyven. We appreciate your trust and look forward to serving you.